10 Process Improvement Best Practices for Construction
The pour is scheduled, trucks are arriving, and the crew still doesn't have a confirmed washout location. A pan may be waiting at the wrong entrance, the access route may not handle the delivery vehicle, or nobody may know who is responsible for checking capacity and arranging pickup. The result is familiar: lost time, rushed […]
Customer Satisfaction Metrics for Equipment Rentals
A crew has concrete on the way, inspectors can show up any time, and the washout plan has to work the first time. Then the rental arrives late, the container is in rough shape, or nobody can answer a basic delivery question. At that point, “customer satisfaction” stops sounding like office language and starts sounding […]